Hey all…. Hope you all doing well cause I sure don’t
I figure I will share my story with you in case someone can learn something from my mistake.
I’ve been with T-Mobile for the last two year and had two BlackBerry phones on a contract. Never complained and never had any problems. Truly loyal customer.
I upgraded one of my BlackBerry phones about little over two weeks ago. I took a Curve Sunset and figure out I will use it before I hand it over to my “special one” that currently has BB Pearl.
Anyhow, it happens that I lost it yesterday. Nothing big, I thought, but ended up that T-Mobile rep never put the insurance on the phone. The “funny” thing is they ‘claim’ how I never requested for one. The “funnier” is that the other one doesn’t have it either, for the same reason “according to TMO” I have never requested one. But, that is a story for another time. Since yesterday I spent at least 6-7 hours on the phone trying to get this resolved. I spoke with at least 5-6 different people of which none could help me out nor they would transfer me over to their superior.
It ended up that became totally “screwed” by “very nice” people at T-Mobile. According to them I can’t add any insurance to the phone as I am past of some 14 days limit, nor they want to replace the unit with a new one. All they wanted to do is to sell me another one……
Being nice and all, I called them again, today, trying to see if there is a chance to strike some kind of deal
with them but, again, without any luck. So as of 30min ago I am no longer in favor of T-Mobile and I am putting them on my “never-ever-ever-to-deal-with-company-again” list.
I had to cancel my contract with TMO since they don’t want to offer any middle ground for the mistake they made. I offer suggestions and try to be as pleasant and positive about staying with them, but they were more concerned about charging me $375.00 for a new phone then to find a common ground. They wouldn’t even offer better discount, even if you can upgrade the same phone for $99.00. I don’t find that being a good Business practice at all.
I tried really hard, but after about two hours on the phone…..I ended up short handed.
They wouldn’t even consider lowering the cancellation fee despite 15 days of the “so called new agreement”.
So I got really upset (didn’t express it verbally…..maybe I should’ve) and decided to cancel.
Now starting tonight I am in debt of about $700.00 (two cancelation fees plus the full price for BlackBerry that I don’t have).
Well it sucks to be me right now.
So I have to somehow manage without BlackBerry for a few days until I get myself a new one.
But for all of you out there…please double check everything T-Mobile tells you, when buying or upgrading your phone.















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